Reduce the Risks of Sales Tax Audits (ERP Blog)

We are often asked about helping our clients develop strategies for managing sales and use tax.  This will be especially critical in 2010 as local governments are looking for missing revenue to help fill voids left by the recession.  The sales tax compliance process is difficult to manage manually and businesses must be aware of the actions that lead to sales and use tax audits as state and local governments are increasing their audit numbers each year.

A few actions that can lead to sales and use tax audits include:

  • No reporting or under reporting of sales and use tax
  • Late reporting or filing of sales and use tax returns
  • Reporting a large volume of exempt sales
  • Having nexus obligations within a jurisdiction but not registering with that jurisdiction
  • Follow up from a previous sales tax audit

How much does it cost you to maintain your compliance with sales tax?  Would you like to reduce the cost of compliance by freeing up your business staff?  You already know you are obligated to collect and remit sales tax where you conduct business.  Defining where you conduct business can be a big challenge.  Are you familiar with the word nexus and are you aware of what it means for your business?  If not, you can be assured the taxman will explain it after your next audit.  Nexus is the obligation to collect and remit tax where you conduct business.  Understanding your business’s nexus is the first step in leveling the taxation playing field.

Almost every business has to calculate, collect, report and remit taxes.  You are most likely already paying taxes in your state and local jurisdictions as a result of the location of your business.  However, what happens in the situation when you sell something across state lines?  Are you supposed to collect sales tax?  How much sales tax should you collect?  And to whom should you remit the tax? Simply making a sale in another state does not necessarily mean you have a sales tax obligation.  There are many rules involved with determining nexus that you must consider.  These rules are created by the states and define when a business has a connection to that state.  This “connection” is also known as nexus. 

Nexus rules differ from state to state and when deciding how a rule applies to you, you should consult your accountant, tax attorney or other qualified sales tax professional to conduct a nexus study for your particular business.  Making the nexus determination on your own is foolish and can cause problems further down the road. When you have created nexus in a state, you are required to calculate, collect, report and remit that state’s sales taxes each and every time you make a transaction there.  The physical structure of where your business is located creates nexus, although there are several other ways nexus can be determined and/or created.

The most obvious example of nexus is when your business has stores in multiple states.  You have sales tax obligations in each location.  You can create nexus by employing sales people who travel to and sell in other states.  If your employees or contractors conduct any work such as installing products at a customer’s out-of-state location, you may have nexus there as well.  In some states, it’s possible for nexus to be in existence just by regularly attending tradeshows or advertising in other jurisdictions other than the physical location of your business. Additional factors that can create nexus include: owning or leasing any real or personal property in another state, having company personnel deliver products in another state, and renting or owning out-of-state storage, warehousing or drop-shipping facilities.

The world of sales tax is full of complicated rules and this is not a game where you want to take big risks.  With more than 12,500 tax regions across North America, and with rates and boundaries constantly changing, staying on top of your nexus responsibilities requires labor and a lot of time.  In addition, self management of your nexus responsibilities does not generate revenue to your business, nor does it cut costs.  Managing nexus is a serious time and resource drain to your business all around.

Businesses attempting to manage sales tax compliance processes know it is cumbersome, expensive, a drain on productivity, and error prone.  Sales tax may be inevitable, but the hassle is not.  There are solutions to help achieve accuracy and compliance painlessly and affordably.  Selecting a Web-service-based sales tax management solution that runs behind the scenes of your accounting application to automate the sales tax compliance function for your business is a move in the right direction.  The solution you select is critical.  Every business needs to be aware, the service should not only work behind the scenes, integrate with the business accounting application and CRM application, but it should also completely automate the tax compliance functions of the entire business.  In addition, the solution you select should also maintain jurisdiction updates and changes, as well as rate calculations.   Finally, a comprehensive solution should also provide collection, reporting functionality, return preparation, and remittance of the return at the appropriate deadline.

Don’t waste additional time on manual compliance efforts; instead learn how your business resources can focus on revenue generating activities. Contact us to gain the knowledge necessary to achieve compliance and reduce your exposure to suffering penalties from an audit.

Posted in March 2010, Newsletter | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

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Posted in March 2010, Newsletter | Tagged , , , | Leave a comment

Windows 7 or Mac??? You May Be Surprised

So, I just had to speak to this issue. I am utterly fascinated by the seemingly constant battering of the loyalists of Apple’s MAC. Let me be clear on my own bias first, and yes, everyone has their own bias.

Not to bore anyone, but I must admit that I started my journey to ‘geekism’ in 1980 something and bought an Apple II plus….running CPM. I know, nobody probably knows what that was, and that is a great subject for another post.  I was fascinated with what the computer could do. Now fast forward to today, I am still fascinated on what they do as these little miracle machines have become something we depend upon, not just something we have fun with. Now on with the show, my point?

Well, with all due respect to Microsoft, let me take my professional hat off and just be blunt. Windows is okay and Vista was cool until we got to use it for awhile. Then, I would have to say it sucks (sorry for my “French”). I just got so frustrated with Vista with slowdown issues and finding files….stuff that would just not work. I will state that I rebuilt Vista no less than six times to fix issues (Thank God for Image backups). So, one day I said to myself, I really want a MAC. I mean really, who does not like the MAC commercials?

So, $1400.00 later a new box and a new toy…I can hardly wait! Opened the box, set it up and LOVE IT …LOVE IT…LOVE IT! BIG 24” crystal clear monitor, Microsoft Office, connected to my Exchange Server… who could ask for anything more? Good thing I love it because my wonderful wife was not for the “investment”. I will say that getting used to where you size and close windows took a bit of getting used to. But the BIG item, the small keyboard. If you are an 8 year old, then you’re okay. I bought a new wireless Logitech keyboard and all is well.

Right after I bought my Apple, Windows 7 was released to the Action Pack group and I tried it right away. You know I can’t ever wait to try something new when it comes to computers or anything else for that matter. Anyways…let’s give kudos to Microsoft. It‘s faster, more stable, less resource intensive, more fun (that is really important to me), and shuts down a lot faster. Well done boys in Redmond, well done!

Conclusion:

MAC is awesome. Still some issues with programs that only run on the PC, but far less than the past. Windows 7 Pro 64 bit, awesome. For me, slight edge to MAC. I use both and enjoy both. Let see how Windows 7 does after six months or so on the job. Expect to hear from me either way.  I make no small issue of this….I am now a member of the partisan and loyal MAC family. What kind of car should I get that has a iMac identity?

Oh and by the way, my MAC found my Windows Server and my printers considerably faster than my Windows 7 PRO. Why is that?

Comments?

Posted in Customer Relations Management (CRM) | Tagged , , , , | Leave a comment

Are You a Customer Centric Company?

Success = Customer Satisfaction!

So many people seem to want to talk about CRM (Customer Relationship Management) in terms of technology.  Nothing could be further from the truth! Let me ask this question. Does CRM exist without computers or software? Well, let me answer my own question on this just because I can. Of course CRM exists without software and computers!

The concept of how we manage our relationships with our customers is nothing new. The “End in Mind” for taking care of customers is convincing them that we care. How? By providing them with great products, great services, truly delivering value, and knowing, that within reason, we care more about their needs than our own. And in the end, we engage in a win-win outcome of every order of every product or service or combination of the two.

So, I guess we do not need software or computers. That may be right. But wait….. Let us explore further.

I would submit that at the core of a transaction is an effort to care about the order, the customer and to end in an attitude of gratitude.  A thank you note, a letter, or a call makes the customer feel appreciated. If in fact we only have one or two customers, this is pretty easy to do and we should be able to remember to do this. Although I readily admit, should is an interesting word.

With hundreds, or perhaps thousands of customers or contacts, this becomes a daunting task at the very least. Would it not be great if we could automate that process? Would it be even greater if we could monitor the process and the results? What if only 30% of our customers truly felt appreciated? And that, my friend, is just scratching the surface.

CRM, at its core, is about automating the process of customer care, or some would say, contact care.

Make no mistake here, an automated system is also about me, the user. Can it make my life better? Can it lessen my stress? I would suggest NO QUESTION! Build a better life for all with CRM!!! Starting with me………..

Okay, you say “Tim you are not serious right?” I say I am ABOSULTELY serious!

Where to start?

Call me and let’s do lunch (that’s if you are local, although I will consider Maui).

The first step should be to apply a CRM Vision analysis and identify your needs, your expectations and the big issues that face you and/or your company.

Remember, your company’s customers, vendors, contacts, and employees are strategic assets!

Show your customers you care by quick access to timely information!

Make it easier to send out communications that can be tracked and are visible to the entire organization. And don’t forget messages of gratitude ….

Comments?

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , , , , | Leave a comment

Why Understanding Your Business Data Matters

No one knows your business better than you do.  Finding ways to get to the data from all your business management solutions (accounting, customer relationship management, warehouse management or human resources) in order to analyze and take quick action is critical in today’s economic environment.  While larger organizations have embraced business intelligence (BI) into their operations, small and medium size businesses shy away due to additional costs for licensing and training and the complexities of maintaining one more application.

What if I told you that you did not need to make a significant investment because you may already own these products?  By removing the cost barrier for licenses and products and leveraging the tools you use every day, making better decisions quicker is just a click away.  BI will provide your company with a better view of the business.  Your company becomes smarter and more efficient to face the challenges that lie ahead.  Here are some areas where BI can benefit your company:

  • Produce accurate sales information by geography or sales rep.
  • Develop a list of top customers
  • Create daily updates by sales product against target for your sales reps
  • Analyze inventory items in order to eliminate unprofitable product lines

You can make reports available to all employees using familiar tools such as Excel, and Word documents.  Reports can even be published to a central location such as the Web and automatically updated so you and your team can make informed business decisions based on the most current information available.  By consolidating your existing systems, you will have the flexibility to create “ad hoc” reports which allow you to create customized queries, intuitive scorecards that track your company’s key performance indicators with rich data visualization, including embedded graphs and charts.
To learn more about business intelligence, visit our website’s Business Intelligence section.  If interested in our FREE white paper “How Better Analytics Can Lead Your Business to Higher Profits” please e-mail me at manny.buigas@axisgp.com and request your copy today.

Posted in January 2010, Newsletter | Tagged , , , , , , , , | Leave a comment

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Please go to our blog and partake in a community that was developed for you.
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Posted in January 2010, Newsletter | Tagged , , , , , , , , , , , | Leave a comment

Introducing Sage Accpac ERP Version 5.6!

Sage Accpac ERP Version 5.6 has arrived and it’s packed with new features like the new Sage Accpac Intelligence for financial analysis, improved bank reconciliation and accounts payable processes, and customer-requested inventory tracking improvements including completely redesigned lot and serial tracking capability.  Let’s take a closer look.

Sage Accpac Intelligence
The new Sage Accpac Intelligence product leverages a familiar Microsoft Excel interface allowing you to slice, dice, and analyze your Sage Accpac financial and operational data to make quicker, more   informed decisions.  It combines grids, reports, and graphical dashboards that present the data in as much, or little, detail as you need. Several standard reports and templates are delivered out to the box and are easily customizable. Or, you can create new reports using the included Report Manager.

Improved Workflow in Bank Services
Managing multiple companies, bank accounts, and currencies can become very time consuming   without the right tools. That’s where Bank Services for Sage Accpac comes in.  The improved workflow in Version 5.6 delivers a more straightforward way of reconciling your accounts. In addition to a new user interface, new features include better tools for separation of duties, an improved reversal process, and a Bank Entries Posting journal that provides an audit trail and keeps a history of posted transactions so you can review them even after posting. Plus with new reports and better integration with the General Ledger, you’ll finish month-end reconciliation faster than ever.

Lot and Serial Tracking
As you probably know, tracking your inventory by serial and/or lot numbers can dramatically improve your inventory traceability and allows you to more effectively manage product recalls, returns, and charge-backs.  That’s why Version 5.6 introduces a completely redesigned serial and lot tracking workflow along with several customer-requested functional improvements. Plus, serial and lot     tracking are now tightly integrated into 1 bundle, resulting in better transaction tracking and faster performance. You’ll also discover:

  • Improved serialized inventory and lot costing methods traceability
  • Mask structure per item, rather than per system
  • Ability to allow quantity to be different at the item level rather than the system level
  • Auto-allocation of serials and lots

A Bunch of Other Great Stuff
In preparation for Version 5.6, over 5,000 customers and partners were consulted through on-site visits, surveys, interviews, and observational studies. The result is a collection of customer-requested enhancements, technology upgrades, and other useful features that can be very important in helping you to make the most of your investment in Sage Accpac.

That’s why we encourage you to Contact Us for a copy of the SAGE ACCPAC Version 5.6 Release Guide with the full details and discover all the great new features available for your Sage Accpac system!

Posted in January 2010, Newsletter | Tagged , , , , | Leave a comment

SageCRM – More Than Just a Sales Tool

It’s easy to think of CRM, and CRM software, as a tool that the salespeople use. But great CUSTOMER RELATIONSHIPS (the “CR” in “CRM”) are built on much more than sales. So let’s take a look at some of the other components of SageCRM that will help you deliver a wonderful and consistent experience with every customer interaction.

Marketing
For many businesses, customer relationships are considerably more profitable after the initial sale. Implementing marketing programs aimed at current customers can be an important advantage in building customer loyalty and mutually beneficial relationships.

SageCRM Marketing empowers your marketing team with tools to plan, execute, and evaluate the performance of targeted marketing campaigns. You can segregate campaigns aimed at new business vs. those that are targeted to existing customers as well as track and measure every phase of a given campaign. SageCRM Marketing also allows you to build a detailed profile of your customers over the course of your relationship to ensure that marketing communication is highly relevant. With the right information, your marketing team make can design effective promotions based on a customer’s previous purchases, product preferences, and other important characteristics of your relationship.

Customer Care
Sales and marketing bring new customers to your business, but your Customer Service department keeps them with you for the long haul. SageCRM Customer Care provides your customer service personnel with fast access to service requests, call and escalation history, recent customer communications, support cases, email communication, documents sent and received, and much more. Plus, all service and support activities are captured in SageCRM so that you start to build a knowledgebase of common issues and resolutions. Your service reps can then use that knowledgebase to quickly resolve common challenges. Whether you sell products that require technical support or offer service agreements that continue well beyond the initial sale, SageCRM Customer Care provides the tools you need to manage resources, quickly resolve issues, track customer requests, provide high quality service, and build long-lasting and loyal relationships. And with all of that information at their fingertips, you customer service reps will have a better opportunity to cross-sell complementary products and services.

Mobile Access
If you have service personnel that work in the field, then all that great customer information stored in SageCRM is rendered useless unless you can provide access to your field personnel. That’s where SageCRM Mobile Solutions comes in. Using a PDA, your field service reps have real-time access to customer contact information, account history, and can schedule follow up activities and appointments. Or you can use the web to access the same features … even if you’re not connected, you can work offline and synchronize with the SageCRM database later.
By enabling sales and service personnel to securely access SageCRM using the web or mobile device, you’ll ensure they have information available to resolve customer issues quickly, place orders efficiently, and keep customers happy.

SageCRM is just another reason that Sage Accpac Extended Enterprise Suite provides you with a 360-degree view of your business. Contact Us if you’d like to learn more or to discuss the benefit of upgrading to Extended Enterprise Suite.

Posted in January 2010, Newsletter | Tagged , , , , , , , , , , , , , | Leave a comment

New A/R Features are Well Received

Continuing our focus on Sage Accpac Version 5.6, we’d like to introduce a few changes and new features in accounts receivable.  For starters, Accounts Receivable 5.6 comes standard with 3 powerful inquiry forms that were only available with AR Inquiry (previously a separate purchase). Throw in a few enhanced A/R reports and we think you’ll like what you see.  Let’s take a closer look.

Customer Inquiry
The old Customer Activity form has been replaced by a new Customer Inquiry form.  Customer Inquiry provides all of the information and functions of the former Customer Activity form (including drill down and document history) PLUS additional capabilities including:

  • Separate tabs (with drill down) for adjustments and recurring charges.
  • Document details and application history are now     contained in one tab. You can also open the new Document Inquiry tab (see below) to view details like ship-to information, taxes, and exchange rates.
  • Separate tabs for Orders, Invoices, and Sales with full drill down capability if you’re using Order Entry. You can also double click an item number on the order entry sales tab to view Contract Pricing in Inventory Control.
  • Additional tabs make it easy to find information like Ship-to, Credit Status, Address, Comments, and Activity/Stats in Accounts Receivable for a selected customer.

Document Inquiry
This new form displays all information and transactions   related to a specified document. You can drill down to Document Inquiry from all A/R transaction entry forms and to Customer Inquiry to view information about the customer associated with the document. If you use Order     Entry, you can also drill down from order numbers or shipment numbers in Document Inquiry to launch the original order or shipment.

Customer List

  • Customer List lets you apply a wide selection of customer criteria to create a variety of reports to meet your specific needs. For example, you can:
  • Print an aging report of overdue customers by due date or document date and filter results by credit limit.
  • Print reports using any number of optional fields that you use to track and identify customers.
  • Print a list of customers by territory for sales, a report of customers whose accounts are inactive, and a list of customers by comment follow-up date to ensure timely communications.
  • You can drill down from a Customer List Summary to the new Customer Inquiry form to view more details.

Enhanced Reports
3 reports have been enhanced in A/R including Aged Trial Balance, A/R Statements, and Customer Transactions – all of which are easier to read and provide new sort/filter options.

Posted in January 2010, Newsletter | Tagged , , | Leave a comment

Policy Change: Sage Accpac Supported Versions

With the release of Version 5.6, Sage will now support the current version of Sage Accpac PLUS 2 versions back. This reflects a change in policy that provides you with more time to adopt new releases. As such, product support, payroll updates and hot fixes are currently available for Versions 5.6, 5.5, and 5.4.

Posted in January 2010, Newsletter | Tagged , , | Leave a comment