Tag Archives: Enhanced customer satisfaction and retention

Ask about your concerns

This is your opportunity to ask..anything ..well almost anything. Ask about your concerns about CRM. Ask what it can do for you. Mention your issues with your current system. Or anything else about CRM and ERP …

Posted in Business Intelligence (BI) | Tagged , , , , , , , , , , , | Leave a comment

CRM: Measuring your ROI

Measuring-your-ROI Continue reading

Posted in Business Intelligence (BI) | Tagged , , , , , , , , | Leave a comment

Grassroots Customer Relationship Management

Grassroots-Customer-Relationship-Management Continue reading

Posted in Business Intelligence (BI) | Tagged , , , , , , , , , , , , , , | Leave a comment

Customer Relationship Management in Customer Service

Customer-Relationship-Management-in-Customer-Service Continue reading

Posted in Business Intelligence (BI) | Tagged , , , , , , , , , , , , , , | Leave a comment

Customer Relationship Management 2.0

Customer-Relationship-Management-2.0 Continue reading

Posted in Business Intelligence (BI) | Tagged , , , , , , , , , , , , , , | Leave a comment

Digging for data

Watch the “Digging for Data” video. Continue reading

Posted in Business Intelligence (BI) | Tagged , , , , , , , , , , , , , , | Leave a comment

EES Supplement: Hit the Road with SageCRM Mobile

Smartphones have rapidly become the working tool of choice for mobile professionals.  Even the trusty laptop has been demoted to the ‘big and clunky’ category.  Now that CRM is well-established and proven its value for many businesses, IT departments are … Continue reading

Posted in August 2009, Newsletter | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Video Learning

Here is this month’s Video Learning to help you learn new features and become more productive with your Sage Accpac ERP and SageCRM systems. Just click the thumbnails to watch and learn! We hope you enjoy them and find them useful. Your … Continue reading

Posted in August 2009, Newsletter | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

The Speed of Trust

trust

The Speed of Trust seminar was in Chicago a few months ago and I was fortunate enough to attend. While being a Covey fan in general, I was more than pleasantly surprised with my experience that day. Steven M. Covey is indeed the real deal. He gets it, he did it, and he wants to pass it on. I would highly recommend attending one of these events and make sure you bring and open mind….. Continue reading

Posted in Business Intelligence (BI) | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

CRM-What positive impact can my organization expect?

graph-going-up-300x299

CRM – Customer Relationship Management

Excellent customer service is always about being aware of your customer’s needs and reacting to them effectively and in a timely manner. CRM enables you to understand, anticipate, and respond to those needs in a consistent way, right across your entire organization.

Practicing CRM requires an efficient and integrated internal business system. Many businesses can greatly benefit from the organizational discipline and technology that CRM provides.

CRM will help your business if you view it as a set of tools that empowers you to do more……. Continue reading

Posted in Business Intelligence (BI) | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment