Tag Archives: SageCRM

Grassroots Customer Relationship Management

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Customer Relationship Management in Customer Service

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Customer Relationship Management 2.0

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Digging for data

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EES Supplement: Hit the Road with SageCRM Mobile

Smartphones have rapidly become the working tool of choice for mobile professionals.  Even the trusty laptop has been demoted to the ‘big and clunky’ category.  Now that CRM is well-established and proven its value for many businesses, IT departments are … Continue reading

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Video Learning

Here is this month’s Video Learning to help you learn new features and become more productive with your Sage Accpac ERP and SageCRM systems. Just click the thumbnails to watch and learn! We hope you enjoy them and find them useful. Your … Continue reading

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The Speed of Trust

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The Speed of Trust seminar was in Chicago a few months ago and I was fortunate enough to attend. While being a Covey fan in general, I was more than pleasantly surprised with my experience that day. Steven M. Covey is indeed the real deal. He gets it, he did it, and he wants to pass it on. I would highly recommend attending one of these events and make sure you bring and open mind….. Continue reading

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CRM-What positive impact can my organization expect?

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CRM – Customer Relationship Management

Excellent customer service is always about being aware of your customer’s needs and reacting to them effectively and in a timely manner. CRM enables you to understand, anticipate, and respond to those needs in a consistent way, right across your entire organization.

Practicing CRM requires an efficient and integrated internal business system. Many businesses can greatly benefit from the organizational discipline and technology that CRM provides.

CRM will help your business if you view it as a set of tools that empowers you to do more……. Continue reading

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CRM Benefits – Why should I Invest?

  • Is valuable company data only in somebody’s head, in somebody’s pocket, on a napkin, or in some secluded Excel file that no one can find?
  • Are emails difficult to track because they are located in each individual’s email system?
  • Is it difficult for people in your organization to cover for each other when necessary, or to work as a team efficiently?
  • Are you using paper-based calendars?
  • Are your customer or prospect files always up to

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How Important is CRM to Your Business?

We all know it is important to know how your company is perceived by your customers or clientele. We also know that the level of customer satisfaction is directly proportional to how your business will do in the future. But as a manager or owner the magic question is: How do I measure this

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