You are now browsing: Customer Relations Management (CRM)

Implementing a customer relationship management system can give your organization the ability to enhance the lifetime revenue of every current and potential customer.

Focused Sales Management with SageCRM

Sales are the lifeblood of any organization.  And even though your customers may not be spending as much as they did during a better economy, you can’t afford to sit things out and wait for a recovery.  It’s important that … Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

SageCRM 7.0 Available in May

Sage has announced that beginning in May 2010, SageCRM Version 7.0 in both the standalone and integrated versions (via Accpac Extended Enterprise Suite) will be available to customers using Sage Accpac 5.6. Some of the new features of SageCRM 7.0 … Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , , , , , | Leave a comment

Four Ways Social Media Impacts CRM

From CRMToday.com We found an interesting article on CRMToday.com regarding the projected impact of Social Media on CRM systems.  As businesses are seeing the benefits of taping into social media, it makes sense that utilizing CRM systems to help manage … Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , , , , | Leave a comment

Windows 7 or Mac??? You May Be Surprised

So, I just had to speak to this issue. I am utterly fascinated by the seemingly constant battering of the loyalists of Apple’s MAC. Let me be clear on my own bias first, and yes, everyone has their own bias. … Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , | Leave a comment

Are You a Customer Centric Company?

Success = Customer Satisfaction! So many people seem to want to talk about CRM (Customer Relationship Management) in terms of technology.  Nothing could be further from the truth! Let me ask this question. Does CRM exist without computers or software? … Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , , , , | Leave a comment

CRM Checklist

CRM is customizable almost to a fault. There are so many ways to implent and tailor CRM to your business, the options can be overwhelming. So what are the essential features all solutions should include? Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , | Leave a comment

CRM Benefits

services4b

Implementing a customer relationship management (CRM) solution might involve considerable time and expense. However, there are many potential benefits. Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

How Important is CRM to Your Business?

We all know it is important to know how your company is perceived by your customers or clientele. We also know that the level of customer satisfaction is directly proportional to how your business will do in the future. But as a manager or owner the magic question is: How do I measure this and what can I do about it? Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , , , , , , , , | Leave a comment