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Implementing a customer relationship management system can give your organization the ability to enhance the lifetime revenue of every current and potential customer.

Tips & Tricks Tutorials

Video tips, tricks and tutorials help you become more productive with your Sage Accpac ERP and SageCRM systems. Featured this month: View our Entire Video Learning LibraryAdobe Flash Player is required

Posted in April 2011, CRM Videos, Customer Relations Management (CRM), Enterprise Resource Planning (ERP), ERP Videos, Newsletter, Tips & Tricks Videos | Tagged , , , , , , , | Leave a comment

Two CRM Trends to Watch

Several trends are emerging in the CRM world that are worth considering, especially if you have in house customer service and/or a mobile sales force. Social CRM for Customer Service During the next two years, 30 percent of leading companies … Continue reading

Posted in Customer Relations Management (CRM), March 2011, Newsletter | Tagged , , , , , | Leave a comment

Superior Service Makes MAG Wholesale a Customer for Life

MAG Wholesale Corporation, (MAG) a family-owned wholesale distributing and exporting business, has been serving South Florida since 1976. Specializing in automotive goods, they also provide service stations and dollar stores with paper products and toiletry items. Their customers include global … Continue reading

Posted in Customer Relations Management (CRM), March 2011, Newsletter | Tagged , , , , | Leave a comment

Tips, Tricks, & Tutorials

This month’s Video Learning, available now on our website, will help you learn new features and become more productive with your Sage Accpac ERP and SageCRM systems. We hope you enjoy them and find them useful. As always, your feedback … Continue reading

Posted in CRM Videos, Customer Relations Management (CRM), Enterprise Resource Planning (ERP), ERP Videos, January 2011, Newsletter, Tips & Tricks Videos | Tagged , , , , , , , | Leave a comment

Why do ERP Projects Fail?

Part 4 of “What is ERP Really” At its simplest level, ERP is a set of best practices for performing different duties in your company, including finance, HR, manufacturing and the warehouse. To get the most from the software, you … Continue reading

Posted in Customer Relations Management (CRM), December 2010, Enterprise Resource Planning (ERP), Newsletter | Tagged , , , | Leave a comment

CRM and Business Intelligence Get Smarter with Analytics

Business analytics used to be a very geeky endeavor practiced by hard-core IT people skilled in the arcane arts of data access, data mining, data analysis, and, of course, data warehousing. Those days are largely gone — and so are … Continue reading

Posted in Business Intelligence (BI), Customer Relations Management (CRM), Newsletter, November 2010 | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Tips, Tricks & Tutorials

This month’s Video Learning, available now on our website, will help you learn new features and become more productive with your Sage Accpac ERP and SageCRM systems. We hope you enjoy them and find them useful. As always, your feedback … Continue reading

Posted in Customer Relations Management (CRM), Enterprise Resource Planning (ERP), Newsletter, November 2010 | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

June’s Tips and Tricks Tutorials:

Customize Grids & Lists SageCRM presents information in several formats including lists and grids. In this tutorial, we show you how easy it is to customize Lists and Grids to present the information that’s most important to you. Duration : … Continue reading

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Chief Marketers Rules for Success

The rules for success have changed dramatically. Today’s chief marketing officer needs to be a “test and learn” person relying on their CRM system for a strong infrastructure of data, tools, and analytics. With an average tenure of twenty-four months, … Continue reading

Posted in Customer Relations Management (CRM) | Tagged , , , , , , , , , , , , , , , | Leave a comment

Sage CRM Online Community

Sage has launched the Sage CRM Online Community where you can connect with other users, read insightful articles, comment on blog posts, and stay current on support issues.  Plus you’ll find a wealth of tips and tricks that will help … Continue reading

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