Superior Service Makes MAG Wholesale a Customer for Life

MAG Wholesale Corporation, (MAG) a family-owned wholesale distributing and exporting business, has been serving South Florida since 1976. Specializing in automotive goods, they also provide service stations and dollar stores with paper products and toiletry items. Their customers include global exporters and local businesses.

Searching for ‘Above and Beyond’ Service
Albert Gonzalez, President and CEO of MAG Wholesale, began looking for a solution provider who would be responsive to his business’ time sensitive needs. Albert explains, “Our industry moves at a very fast pace so we cannot afford to wait for service. We need someone that is not only knowledgeable, reliable and trustworthy, but provides timely response.” MAG found this level of service and expertise in Axis Global Partners. Albert continues, “Since day one we knew we were in good hands with Axis and are appreciative for Sage referring them to us.”

Stocking Up to Prepare for Growth
In addition to providing MAG with timely service, Axis Global Partners has expertise in the distribution industry and its unique needs. First, Axis helped by obtaining an understanding of MAG’s specific transaction flows and identified critical operational areas that needed prompt attention. “We analyzed and catalogued their existing customizations in order to assess how well they met their business strategies,” stated Manny Buigas, Principal at Axis Global Partners. “With this completed, we then upgraded their database and software to position MAG to maximize the functionality of their business management solution and equipped them to address their anticipated growth.”

Serving a broad customer base across a global marketplace presents challenges such as sensitivity to price fluctuations. Visit our website to read how Axis Global Partners took a proactive approach and developed a solution for MAG’s global price challenges.

This entry was posted in Customer Relations Management (CRM), March 2011, Newsletter and tagged , , , , . Bookmark the permalink.

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