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Tag Archives: Business Intelligence (BI)
Understanding Business Intelligence
In today’s fast-paced market, those companies that can create competitive advantages and superior strategies will leave their slower competitors behind. Even though today’s technologies allow organizations to create and access massive volumes of data, management normally struggles with what the … Continue reading
Back to Basics: What Exactly is CRM? April 2007 By Dr. Nancy Rauseo
Search the term ‘CRM’ on the Internet and you’ll get millions of hits, with about 98% of them being software or technology related. Consider that about 50 to 60% of CRM software implementations have been considered huge challenges, and in … Continue reading
Posted in April 2007, Newsletter
Tagged Axis Newsletter, Business Intelligence (BI), business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, Enterprise Resource Planning (ERP), ERP Solutions, Human Resources (HR), Human Resources Management System (HRMS), Sage Accpac ERP, Sage CRM, Sage HRMS, SageCRM
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Measuring CRM’s Bottom Line Impact – Part 1 By Dr. Nancy Rauseo
Sometimes the most challenging part of implementing CRM is selling it internally to your company’s management and to the employees that will end up living and breathing CRM. Regardless of a company’s size, you will likely need to quantify the … Continue reading
Posted in March 2007, Newsletter
Tagged ACCPAC, Axis Newsletter, Business Intelligence (BI), business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, How to buy CRM, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Key performance indicators (KPI), Sage Accpac, Sage CRM, Sage HRMS, SageCRM
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Increasing Sales Through Knowledge Management December 2006 By Dr. Nancy Rauseo
With the emphasis on technology and heightened customer awareness, the role of sales has evolved over the past couple of decades. Even the ideal profile of a salesperson has gone from an expressive, outgoing individual to one that is more … Continue reading
Posted in December 2006, Newsletter
Tagged Axis Newsletter, Business insight, Business Intelligence (BI), CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, Enterprise Resource Planning (ERP), ERP Solutions, Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Sage Accpac ERP, Sage CRM, SageCRM
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Analyzing Performance in Your Business – Wise Up To Business Intelligence
Mid-market companies have moved well past automating their accounting processes and have increasingly focused more attention on automating and streamlining operational processes. The reason is clear; operational efficiency drives costs out of the business, can improve customer service, increase productive … Continue reading
Posted in Newsletter, November 2006
Tagged ACCPAC, Axis Newsletter, Business Intelligence (BI), business management systems, business metrics, Data Warehouse, employee retention, Enterprise Resource Planning (ERP), ERP Solutions, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Sage Accpac, Sage Accpac ERP, Sage HRMS, Warehouse Management Systems (WMS)
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Customer Experience Management and its Role in CRM By Dr. Nancy Rauseo
Most of you probably know that the philosophy behind CRM is to create long-term, loyal customers. The longer a company can retain its customers, the more loyal those customers can become towards the company. Customer retention can be achieved through … Continue reading
Best Practices in CRM Maintaining Customer Intelligence By Dr. Nancy Rauseo
Customer intelligence is the application of customer knowledge. It is a company’s ability to effectively utilize what it continuously learns about a customer. A company must first identify and then capture customer intelligence. Once your company has done so, the … Continue reading
Posted in May 2006, Newsletter
Tagged Axis Newsletter, Business Intelligence (BI), business management systems, business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Sage CRM, Sage HRMS, SageCRM
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Best Practices in CRM Capturing Customer Intelligence By Dr. Nancy Rauseo
This article is focused on developing customer intelligence, a key competency in today’s ever-changing business environment. The first phase is to conduct a customer intelligence analysis involving an inventory of the customer data and information available to your company and … Continue reading
Posted in April 2006, Newsletter
Tagged Axis Newsletter, Business insight, Business Intelligence (BI), CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, Enterprise Resource Planning (ERP), ERP Solutions, Human Resources (HR), Human Resources Management System (HRMS), Sage Accpac ERP, Sage CRM, Sage HRMS, SageCRM
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Defining Customer Intelligence Requirements By Dr. Nancy Rauseo
Implementing a physical CRM software solution is the easy part. Figuring out what information to capture in the CRM solution and how to use it are the more difficult tasks. Before thinking about a CRM software solution, companies first need … Continue reading
Posted in February 2006, Newsletter
Tagged Axis Newsletter, Business insight, Business Intelligence (BI), CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, How to buy CRM, Sage CRM, SageCRM
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