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Defining Customer Intelligence Requirements By Dr. Nancy Rauseo

Implementing a physical CRM software solution is the easy part. Figuring out what information to capture in the CRM solution and how to use it are the more difficult tasks. Before thinking about a CRM software solution, companies first need … Continue reading

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Are RFID or custom label requirements impacting your company?

In today’s market, several vendors are impacted on a daily basis by mandates being imposed by the industry giants. These mandates have been placed on manufactures for years that have produced “private-label” products. Now these requirements are affecting almost every … Continue reading

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Effectively Communicating Employee Benefits

Companies today spend thousands of dollars on benefit packages to attract and retain good employees. These benefits range from pension, 401k, and other retirement packages to medical, dental, life and disability insurance packages to name a few. Effectively communicating these … Continue reading

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The Top 5 Questions To Assess Your Returns Processes

No one wants to deal with returned goods. It means something went wrong. The wrong item was shipped, a part was missing or faulty, the customer was sold the wrong product or they changed their mind. If you’re dealing with … Continue reading

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Featured CRM Component: Sage ACCPAC ERP 5.3 National Accounts Integration for SageCRM 5.7

The National Account component for SageCRM 5.7 will integrate all the National Accounts from Sage ACCPAC ERP 5.3 as Companies in CRM. It also links the National Account’s subsidiary Companies from Sage ACCPAC ERP in CRM and displays them under … Continue reading

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Frequently Asked Questions

Sage Accpac ERP Q – How do you set up recurring charges in the General Ledger? A – The first step is to create a schedule in Common Services. The second step is to create a Recurring Entry under General … Continue reading

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Tool of the Month

Function Keys Function keys are very useful in Pro Series. They can be used in all applications and are for a variety of purposes. • F1 key brings up the Doc on Disk (the help information). • F2 is a … Continue reading

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