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Tag Archives: business metrics
Understanding Business Intelligence
In today’s fast-paced market, those companies that can create competitive advantages and superior strategies will leave their slower competitors behind. Even though today’s technologies allow organizations to create and access massive volumes of data, management normally struggles with what the … Continue reading
Back to Basics: What Exactly is CRM? April 2007 By Dr. Nancy Rauseo
Search the term ‘CRM’ on the Internet and you’ll get millions of hits, with about 98% of them being software or technology related. Consider that about 50 to 60% of CRM software implementations have been considered huge challenges, and in … Continue reading
Posted in April 2007, Newsletter
Tagged Axis Newsletter, Business Intelligence (BI), business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, Enterprise Resource Planning (ERP), ERP Solutions, Human Resources (HR), Human Resources Management System (HRMS), Sage Accpac ERP, Sage CRM, Sage HRMS, SageCRM
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Measuring CRM’s Bottom Line Impact – Part 1 By Dr. Nancy Rauseo
Sometimes the most challenging part of implementing CRM is selling it internally to your company’s management and to the employees that will end up living and breathing CRM. Regardless of a company’s size, you will likely need to quantify the … Continue reading
Posted in March 2007, Newsletter
Tagged ACCPAC, Axis Newsletter, Business Intelligence (BI), business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, How to buy CRM, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Key performance indicators (KPI), Sage Accpac, Sage CRM, Sage HRMS, SageCRM
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Increasing Sales Through Knowledge Management – Part 2 January 2007 By Dr. Nancy Rauseo
In our last article, we addressed the question of what a salesperson can do to become an exceptional knowledge professional and increase revenues. Our focus was on becoming a sales knowledge professional. In this article, we will focus on how … Continue reading
Posted in January 2007, Newsletter
Tagged Axis Newsletter, Business insight, business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Sage CRM, Sage HRMS, SageCRM
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Analyzing Performance in Your Business – Wise Up To Business Intelligence
Mid-market companies have moved well past automating their accounting processes and have increasingly focused more attention on automating and streamlining operational processes. The reason is clear; operational efficiency drives costs out of the business, can improve customer service, increase productive … Continue reading
Posted in Newsletter, November 2006
Tagged ACCPAC, Axis Newsletter, Business Intelligence (BI), business management systems, business metrics, Data Warehouse, employee retention, Enterprise Resource Planning (ERP), ERP Solutions, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Sage Accpac, Sage Accpac ERP, Sage HRMS, Warehouse Management Systems (WMS)
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Can Your Company Benefit from an HR Strategic Partner?
Job Duties of traditional HR managers and personnel have included writing job descriptions, recruiting, new employee orientation and management of personnel files, among others. Today’s HR managers are being asked to become strategic partners in their organizations by justifying their … Continue reading
The Successful Execution of CRM: Part 1 July 2006 By Dr. Nancy Rauseo
This is the first of a series of articles focused on the execution of CRM, directed primarily to software resellers, vendors, and consultants. The majority of you may view your role in CRM as a provider of CRM technology and … Continue reading
Posted in July 2006, Newsletter
Tagged Axis Newsletter, business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Sage CRM, Sage HRMS, SageCRM
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Best Practices in CRM Maintaining Customer Intelligence By Dr. Nancy Rauseo
Customer intelligence is the application of customer knowledge. It is a company’s ability to effectively utilize what it continuously learns about a customer. A company must first identify and then capture customer intelligence. Once your company has done so, the … Continue reading
Posted in May 2006, Newsletter
Tagged Axis Newsletter, Business Intelligence (BI), business management systems, business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Sage CRM, Sage HRMS, SageCRM
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The SMB Advantage in CRM
The CRM literature is filled with stories of companies that have failed to implement CRM technology successfully. But have you ever stopped and wondered what types of organizations are more prone to this failure? The purpose of this article is … Continue reading
Posted in March 2006, Newsletter
Tagged Axis Newsletter, business management systems, business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, Data Warehouse, employee retention, Enhanced customer satisfaction and retention, Enterprise Resource Planning (ERP), ERP Solutions, How to buy CRM, Human Resources (HR), Human Resources Management System (HRMS), Sage Accpac ERP, Sage CRM, Sage HRMS, SageCRM, Warehouse Management Systems (WMS)
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The Financial Impact of CRM: The Real Story (Part 2)
This article is the second of a series of articles focusing on the financial impact of CRM on an organization. The article centers on the CRM benefits associated with increased revenues. We will also highlight a few best practices related … Continue reading
Posted in December 2005, Newsletter
Tagged Axis Newsletter, business metrics, CRM Features, CRM Software, Customer loyalty, Customer Relations Management (CRM), Customer retention, employee retention, Enhanced customer satisfaction and retention, How to buy CRM, Human Resources (HR), Human Resources Management System (HRMS), Improved Profitability, Increase efficiency, Increase productivity, Increase profits, Increase revenues, Reduce costs, Reduce total cost of sales, Sage CRM, Sage HRMS, SageCRM
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