Why Your Company Should Invest in CRM

Customer relationship management (CRM) systems are commonly known in the business world, yet small businesses have been slower at deploying CRM solutions than predicted. Despite the hold-up, many companies are beginning to realize the enormous potential of CRM and are starting to make the CRM investment.

CRM systems utilize software to improve customer experience and identify the most effective marketing strategies. For this reason, many companies are turning to CRM instead of traditional marketing software. In addition to its relatively easy deployment, CRM offers businesses the following advantages:

  • Improved customer service
    CRM solutions track customers’ sales histories – from purchases to coupons to returns – allowing companies to create comprehensive, individual profiles.
  • Call center effectiveness
    Employees now have access to consumer history at their disposal.
  • Identify efficient sales practices
    CRM systems help companies identify which products or markets are most popular, or which are trending in positive (or negative) directions.
  • Marketing and sales management
    Companies can organize features such as contacts, assignments and email.
  • Increased revenue
    When used effectively, CRM systems have reportedly helped businesses increase profits.

With the upcoming holiday season and current economy, now might be a good time for small-to-medium-sized businesses to look into updating and implementing CRM software to maximize revenue and efficiency.

To learn more about the advantages CRM can bring to your company, download our whitepaper, Accelerate Out of the Downturn with SageCRM.

Posted in Customer Relations Management (CRM), Newsletter, November 2012 | Leave a comment

How Business Intelligence Can Make Your Company More Efficient

Business intelligence (BI) is an important technology for improving business process efficiency. Not only does it eliminate manual data consolidation and reporting processes, it also helps businesses detect inefficiencies in order to drive them out of their operations.

BI improves efficiency by improving decision making to make it faster and easier, helping businesses deploy their workforces more efficiently, as well as enabling companies to analyze and improve their business processes and enhancing IT efficiency.

Improve Decision-Making Efficiency
Today, when managers and employees make business decisions, they are often unable to locate important information. While the organization may track the information, it’s often trapped in different systems, and its accuracy can be suspect because information is entered differently into different systems. Reconciling data from different systems is difficult. Thus, business users either spend considerable time hunting down information in different systems, or they need to ask a programmer to make a manual database query from the company’s legacy systems. The lag time means reports can be out of date as soon as they are complete.

Business intelligence systems consolidate data from across the organization and provide tools that business users can employ to analyze the data to better understand business operations and make better decisions. Implementing BI helps businesses generate reports and analysis within hours that may have previously taken weeks. They can also receive regular, automated reports in a format of their choice delivered to their desktops.

With business intelligence, companies can leverage existing data to optimize daily, hourly, and minute-to-minute or even up-to-the-second actions. According to a recent Aberdeen report, 63% of best-in-class companies that implemented BI experienced improvement in time-to-decision over the past 12 months. Thus, with BI, companies can arrive at key insights more quickly, deliver critical information to the right people at the right time, and produce analysis required for rapid decisions and actions. BI can also improve visibility across the organization, improving collaboration across teams for better, faster decision making.

Deploy the Workforce More Efficiently
Using ERP systems, businesses can automate activities and processes and then use dashboards, alerts, and management by exception to monitor relevant indicators for business activity in real time so they can concentrate their efforts on addressing any anomalies that arise. For example, if a company sees that a particular SKU has a low profit margin, employees can focus on finding the reason for the problem without wading through unnecessary information. They simply click on a given indicator to zoom in on detailed information or the original document that explains the result in order to make a well-informed decision.

Enhance Business Processes
Businesses are putting their operations under the microscope as they look to improve efficiency. Sixty-five percent of IT leaders polled recently by CIO magazine say business intelligence and analytics have spurred a process change in the last year.

To improve efficiency, companies need a transparent view of their functional teams and the ability to measure how these teams are performing against key functional metrics. Business intelligence dashboards/portals that display key performance indicators (KPIs) allow organizations to track their performance against important metrics in real time. As teams make proactive changes, BI dashboards and KPIs allow them to measure their progress.

For example, say a team was concerned about improving cash flow. They could set up a KPI for days sales outstanding (DSO), measure their existing DSO, then institute process changes—such as emailing invoices rather than putting them in the mail. Using the KPIs, they could then track the results of this effort.

Increase IT Efficiency
Midmarket business intelligence solutions include a number of capabilities that improve IT efficiency. Large ERP systems typically require IT to go through the complex process of building a data repository to gain a consolidated view of data; midmarket solutions take advantage of integrated data within the ERP and interface to third-party systems to provide data consolidation. Ad hoc queries and report templates eliminate the need for IT to create custom reports for end users, reducing IT bottlenecks and enabling end users to make queries with the click of a mouse. If a solution does not require additional hardware (beyond that used by the ERP), IT can save the time and cost of hardware acquisition and installation. Using a BI solution from the organization’s ERP vendor and leveraging existing software investments such as Microsoft Excel simplify acquisition and support.

Small-to-midsized organizations are constantly looking to improve their operational efficiency. By providing a wide range of automated and customizable reporting, query, and analysis capabilities, BI solutions are enabling small to mid-sized businesses to improve efficiency throughout their businesses. With BI, companies have the data and analysis capabilities where and when they need it to make rapid and effective business decisions. They can improve efficiency of their workforce by allowing them to concentrate on problems and exceptions to business processes. They can look critically at their business processes to find ways to improve them and then measure the results. At the same time, self-service and other tools designed specifically for midmarket organizations improve IT efficiency.

Posted in Business Intelligence (BI), Newsletter, November 2012 | Leave a comment

Regular Maintenance is Crucial with ERP

A common mistake made by many companies regarding IT solutions is that they believe once a system is in place, proper maintenance is no longer needed. While options like ERP solutions are valuable resources, organizations still need to maintain such platforms to ensure they remain effective over time.

Because ERP systems are commonly used to connect to some of the most important and sensitive data a company relies upon, an out-of-date ERP system will prove to be a hindrance to the company. Not only will the system perform at a lower than optimal rate, but it will also leave companies with a huge gap in informational security. Despite these facts, many companies today avoid updating their ERP systems due to complexity issues and downtime fears.

One of the major reasons businesses using ERP software should continuously update their systems is because of an increase in fraud or sabotage incidents. Earlier this year, a study found that 95 percent of companies using ERP are vulnerable to these types of events. A well-maintained ERP system will protect companies (and their data) from these types of threats.

ERP solutions are a valuable tool for companies seeking cost-effective ways to improve how they operate, but just like a car, the platform needs care and support or it will run out of gas if no one is paying close attention. Updating your ERP system regularly and doing the proper maintenance will ensure that your system continues meeting your unique business needs. oral anabolic steroids

Posted in Enterprise Resource Planning (ERP), Newsletter, November 2012 | Leave a comment

5 Habits of Successful Supply Chain Management

Many manufacturing companies spend massive amounts of time and money on developing effective and successful supply chains. However, many of those same companies could not tell you what made their supply chain successful. While many factors contribute to a supply chain’s success, there are several key actions manufacturing companies can take to ensure success and profitability.

The following list reflects the habits of the most successful and effective supply chains:

1. Regularly Update Your Written Strategy
While it may seem like common sense, few manufacturers actually develop a written supply chain strategy. Budgets and objectives are beneficial, but companies need to focus on developing a strategy in order to improve their supply chain.

What, exactly, is a supply chain strategy? In short, it’s a plan designed to help supply chain leaders decide how they will allocate their scarce resources over a period of time. Many companies also include an assessment of their strengths, weaknesses, opportunities and threats in their supply chain strategy. Regularly updating your strategy will help you gain a better view of your supply chain and develop solutions to problems that arise.

2. Align Your Supply Chain with Your Business
Sales and Operations Planning (S&OP) has made it easier for companies to align supply chains with the business. However, companies often lose track of the importance of this alignment due to critical operational pressures and additional factors.

Make sure that those higher up in your manufacturing company realize the importance of aligning your supply chain with the business and make it a top priority.

3. Focus on Employee Development
Companies running supply chains face significant operational pressures everyday; however, businesses still need to find the time to focus on developing employees and their skills. Companies can start doing this by regularly assessing their employees, investing in training and skills enhancement, rotating the most promising managers through multiple job assignments, and spending time developing succession plans for higher level supply chain positions.

4. Become “Fact-Based”
In order to find true success, companies need to develop a “fact-based” culture. Rather than accepting assumptions at face value, employees need to dig for factual evidence. Managers and executives need to stress the importance of fact-based analysis among supply chain teams in order to improve success in logistics.

5. Take Advantage of the Latest Technology
The most successful supply chains incorporate technology into their strategies and warehouses. In fact, the top performers are more aggressive and smarter users of technology because they know that the competitive advantage comes early in the technology cycle. Companies that adopt technology after it has matured are merely catching up to companies who have already mastered the technology.

Effective supply chains also regularly assess their technology implementations to determine if there are any capabilities that they own but are not using or if they should consider investing in additional technology to improve their value.

Posted in Newsletter, November 2012, Warehouse Management Systems (WMS) | Leave a comment

Tips, Tricks & Tutorials: Copy Orders & Non-Customer Quoting

Video tips, tricks and tutorials help you become more productive with your Sage 300 ERP (formerly Sage ERP Accpac) and Sage CRM systems. Featured this month:

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Copy Orders

The Copy Orders function in Sage 300 ERP lets you create a new order by copying an existing one. This can be done for the same customer or between customers. Although it’s called Copy Orders, it also copies quotes and can create new quotes from existing orders as well. In this tutorial, we walk you through an example to show you how it works.
Duration: 3 min 3 sec

Non-Customer Quoting with Sage CRM Integrated with Sage 300 ERP

One of the powerful features of the integration between Sage CRM and Sage 300 ERP is that it allows you to generate quotes and orders to prospects without requiring that they be customers in Accounts Receivable. This feature helps you avoid cluttering up your AR with customers who have never made a purchase. In this tutorial, we’ll walk you through the process of generating a non-customer quote.
Duration: 5 min 30 sec steroidi anabolizzanti

Posted in CRM Videos, Customer Relations Management (CRM), Enterprise Resource Planning (ERP), ERP Videos, Newsletter, October 2012, Tips & Tricks Videos | Leave a comment

Is Your Company HR Compliant?

Workforce regulations and compliance requirements are changing—with ever-increasing frequency in recent years. Staying on top of these critical issues is a challenge for any HR department, but it’s especially difficult for teams lacking a Human Resources Management System (HRMS). One of the primary functions of an HRMS is to help keep your company in compliance with government agency record-keeping and reporting requirements.

An ongoing educational series, Sage HRMS Presents, provides businesses with links to valuable HR-related resources including white papers, analyst reports, webcasts, and best practices that can give organizations a competitive edge. The following guide will serve to teach companies about:

  • Workforce legislation and regulations that could affect any company
  • What government agencies are responsible for enforcement
  • How much potential penalties could cost businesses
  • What steps to take to avoid violations

Avoid costly fines and minimize risks to your business by staying on top of the latest legislative changes affecting employers. Download our guide, “Avoiding Costly Fines: A 2012 Guide to Compliance Mandates” now to learn more.

Offer: “Avoiding Costly Fines: A 2012 Guide to Compliance Mandates

Posted in Human Resources (HR), Newsletter, October 2012 | Leave a comment

The 5 Benefits of Business Intelligence

Business Intelligence (BI) has become quite the ‘buzzword’ in the software industry in the last few years, yet many small business owners still view it as the realm of big business only. As we move towards 2020 and information overload becomes commonplace, however, small to mid-sized businesses are now starting to realize that BI can benefit them too. Here are 5 real advantages that BI can deliver to small to mid-sized businesses:

 1. Time savings (or increased productivity)
Small businesses, by nature, need to get more done with fewer people. One of the key benefits of BI is that it will automate reporting in your business, saving time and money in the process and ultimately increasing productivity.

Monthly financial reports, for example, traditionally take days every month to compile. BI can provide real-time automated reports, executable at the click of a button, which draw up-to-date trusted data directly from a company’s existing accounting package and deliver a single version of the truth. Even better is when the data is delivered in pre-formatted Excel reports and dashboards, it can be drilled down into for transactional details. You will be able to close the books on time, without the usual drudgery of manual report preparation – cutting & pasting, and repetitive data extracts into Excel – thereby saving accounting / bookkeeping staff valuable hours each month.

You can also automate other management reports, such as Dashboards and Sales Reports, and get up-to-date, accurate and well-presented reports for informed decision-making in your business, without having to sort through static reports and extricate data into a format that can be used to analyze information. By providing real-time reports on demand, BI plays a significant role in creating time-savings and increased productivity and allows you to start using the information in your system to more effectively manage the business.

2. Flexibility in reporting
Many business software end users voice frustration with the reporting provided in their accounting packages being inadequate and inflexible. A good BI package addresses the need for more flexibility, making it a necessity in today’s aggressive market place. One of the most popular ways is to take the data stored in your accounting/ERP and CRM systems, pull it into Microsoft Excel, and then let business managers that already know how to use Excel analyze the data. Such Excel-based BI gives small businesses the ability to manipulate and distribute meaningful information in the familiar face of Excel, while maintaining its accuracy, obtaining insight into trends, year-on-year analyses and drill-down transactional details, all on demand and in a meaningful format.

Some BI solutions ship with ready-to-use Excel report templates to get users up and running immediately. Data residing in a company’s accounting, business management or payroll package is delivered automatically in the familiar face of Excel in a number of different layouts. You do not need to know how to write reports or how the data is structured to get value. You can, however, manipulate and distribute the reports in Excel, or engage the services of a business partner to customize reports according to your unique business requirements.

3. Improved access to information
Any small business owner or manager in the 21st century will attest to the fact that the volume of business information that needs to be processed grows continuously, yet time and resources are limited. The focus needs to shift from capturing lots of data, to providing accessible information that gives you a clear understanding of the transactional history in your database, so you can forecast and plan for the years ahead.

A good BI solution will allow you to reap the following benefits:

  • Reports, generated automatically from up-to-date data directly from the company’s databases, will provide visibility of what has happened even in the last few minutes.
  • Drill down capability within reports will allow you to quickly look at the underlying data to certain metrics and take corrective measures.
  • Dashboard reports will give you a good idea of the health and well-being of the company by displaying current metrics and key performance indicators (KPIs) in a graphical format so that trends are visible at a glance.
  • You will be able to run standard reports available with the software or customize these for your unique requirements or create your own from scratch.
  • You will be able to customize reports to combine information from multiple sources, possibly from your accounting package, CRM, and payroll databases.

The data has always been there, but BI puts it into an easily digestible format and gets the right information to the right people when they need it.

4. Improved decision-making
All companies face constant pressure to increase profitability, improve cash flow, reduce costs, and reduce risk in order to improve financial performance. The ability to make good decisions and proactively solve issues is crucial to success at every level of an organization, every day. And as smaller companies grow or face stiffer competition, the need to make these decisions based on meaningful information quickly becomes an imperative. This is where traditional financial reports, summaries that are not drillable and manually-manipulated spreadsheets start to fall short, as the usefulness, trustworthiness and timeliness of information comes into question.

Excel-based BI allows small businesses to continue to use Excel as their preferred data sharing application but eliminates ‘spreadsheet chaos’. No more cutting and pasting repetitively, no more human error, no more doubt about data accuracy.

BI paves the way for true collaboration across a business so more people have access to information they need to make better decisions, faster. Teams can collaborate more effectively, people will be more productive, and decision-makers can be more proactive. The agility of a small business allows for BI to be used highly effectively if the conclusions drawn from real-time, trusted information can be implemented quickly and efficiently to either mitigate risk or take advantage of opportunities early on.

5. Immediate ROI
BI has traditionally been the preserve of big business. Small businesses face tighter budgets, less sophistication and fewer people and have, in the past, tended to steer away from BI because of the cost and complexity involved. In the last few years, however, newer generation BI has been built specifically for small to mid-sized businesses, as opposed to complex tier one products being scaled down to create small to mid-sized business offerings.

Integrated, Excel-based solutions make BI simple and affordable from the outset. And increased visibility into your business will improve operational efficiencies, streamline processes and ramp up productivity, giving you a rapid return on investment and helping you realize your strategic vision.

Posted in Business Intelligence (BI), Newsletter, October 2012 | Leave a comment

Should You Transition to Social CRM?

The emergence and popularity of social media sites has brought drastic changes to the business management software market. Social processes are now entering the world of CRM, allowing users to combine their efforts and experience to produce better results. In order to make this transition, companies need to focus on changing their operational strategies.

New approach
There are many ways companies can prepare to integrate social features into their CRM experience. One of the major suggestions involves the security of social media and compliance with industry regulations. As social media in business is a fairly recent phenomenon, companies may be lax in enforcing stringent policies to do with it. This is a mistake, as the laws and regulations holding the field in check are currently fragmented. The correct approach to CRM governance could, therefore, vary widely between fields and individual companies.

Another suggestion concerns companies’ motivation for moving into social space. While it is now possible to add advanced business management software that will engage with a social media strategy, it is unwise to install and use them blindly. Instead, IT departments can determine exactly who in the company is set to benefit most from the systems.

Philosophical shift
Social media has made changes in the relationships between customers and businesses, and another of suggestion for companies is based on acknowledging this shift. In a socially-enabled marketplace, customer reputation belongs to the public. The source encouraged CRM managers to accept the shift and ease up on control of public brand image, though the transition could be difficult.

Engaging with customers
Though communication with customers has become more open and evenhanded with the rise of social media, the goal is the same – engagement. The medium for engagement is new – Facebook posts and Twitter links taking their place alongside old-fashioned outreach – but the mission is the same. Keeping customers interested in a product or service to ensure future purchases is the bread and butter of CRM.

Make engagement the central part of a CRM strategy by beginning in the targeting phase. Companies can improve their chances to grab and hold customer interest through careful screening and selection of potential buyers. Pursuing unlikely buyers could be a waste of time and resources – things that companies cannot spare in the struggle to forge strong relations.

Posted in Customer Relations Management (CRM), Newsletter, October 2012 | Leave a comment

Axis Global Partners Participates in Accounting Today’s Annual Conference

Manny Buigas, Principal for Axis Global Partners along with Julio Baylac at Axis, will be speaking as panelists in the Technology track at Accounting Today’s 3rd Annual Growth and Profitability Conference being held October 28-30, 2012 at the Boca Raton (Florida)  Resort & Club.   Accounting Today, a leading provider of online news for the business, tax and accounting sector, began hosting its annual conference in 2010. Three years later, the Growth and Profitability Conference has become the most comprehensive event in its industry, providing attendees with critical knowledge needed to build stronger and more efficient businesses.

This year’s conference will focus on helping practices meet today’s technological, political and economic challenges, as well as highlight the best practices of the most successful firms. The four in-depth tracks will focus on the key areas that pertain to businesses, including Tax, Technology, Practice Management and M&A. Manny Buigas will be participating along with other panelists in the Technology track, “How Firms are Using CRM to Grow Their Organization and Remain Profitable”.  Julio Baylac will be participating in the Business Intelligence forum.

“I am honored to have been chosen as a panelist for Accounting Today’s Growth and Profitability conference,” comments Manny. “This is a great opportunity for practices looking to invest in a CRM system. The tips, tricks and best practices that will be shared among the panelists will help attendees get the most growth possible out of their system.” steroïden

Posted in News, Newsletter, October 2012 | Leave a comment

Have You Outgrown Your ERP System?

When your company started, you probably managed perfectly well using small-business software to provide basic bookkeeping capabilities. But things have changed. Your company has grown: You have more customers, more employees, more data, and more automation requirements.

Now there’s nothing small about your business, and you need more from your software for your business to succeed.

Or, maybe your business has an ERP system in place, but your company has grown to the point where you simply need more. You need more visibility and transparency to really know what’s happening with your business. Your aging system can’t support your needs for mobile access and greater flexibility.

Implementing a more modern ERP system can help such departments as finance, sales, operations, HR, customer support, and others better communicate, share data, and increase efficiencies.

Implementing a new business management solution requires investment of time and money, to be sure. However, consider that an inadequate system could be costing you money now—sapping your productivity and softening your competitive edge. Consider the hidden costs of inadequate visibility, system down time, and slow processes.

So how can you know whether it’s time to take the next step toward a more sophisticated business management solution? Download this informative whitepaper, “Business Growing Pains: How to Tell When You Need a Modern ERP Solution” today.

Posted in Enterprise Resource Planning (ERP), Newsletter, October 2012 | Leave a comment